NTVAL Valve FAQs
Explore our comprehensive FAQ section for clear answers, practical solutions, and key details about our valve products. Our goal is to provide straightforward and helpful information, guiding you smoothly through every aspect of valve manufacturing and application.
Your Questions, My Answers.
At NTVAL, we stand by the quality of our valves, offering an 18-month warranty from the date of delivery. This guarantee covers any manufacturing defects or performance issues, ensuring that our customers receive top-tier products they can rely on.
Our team offers technical assistance to help troubleshoot and resolve issues, along with detailed guidance on valve operation and maintenance. If necessary, we can supply replacement parts or an entirely new valve. During the 18-month warranty period, customers are entitled to free repairs or replacements, ensuring that any disruptions are quickly and efficiently resolved.
Absolutely. Every valve we supply is delivered with a 3.1 material test certificate at no additional cost. This certificate provides detailed information about the valve’s material composition and performance tests, and we will send the certificate for your approval before the product is dispatched.
NTVAL’s commitment to quality, safety, and environmental standards is reflected in our extensive certifications. We are certified by ISO 9001 for quality management, ISO 14001 for environmental management, ISO 45001 for occupational health and safety, as well as API6D and API607, which are critical certifications in the valve industry.
Yes, we are fully compliant with global environmental and safety standards. NTVAL holds ISO 14001 certification for environmental management and ISO 45001 certification for occupational health and safety, demonstrating our commitment to sustainable and safe manufacturing practices.
NTVAL employs a strict, multi-stage quality control process that spans the entire production lifecycle. This includes raw material inspection, in-process testing, and final product evaluations. Each valve undergoes thorough testing for reliability, durability, and performance, ensuring it meets the highest industry standards. For more details about our quality control system, visit: ntval.com/quality-control.
Yes, we always include a detailed datasheet with every quotation, providing technical specifications, performance data, and any other relevant information.
We aim to provide a quotation within 2 business days after receiving an inquiry, ensuring you get the information you need as quickly as possible.
We have no minimum order quantity. Whether you need one valve or a larger order, NTVAL is equipped to meet your requirements.
The lead time for valve production depends on the size and quantity of the order. On average, production takes between 5 to 8 weeks. We strive to deliver orders promptly while maintaining our strict quality control standards.
Our payment terms are flexible and designed to meet customer needs:
Â
- 30% down payment with the balance due before shipment.
- 100% irrevocable letter of credit (LC) at sight.
Connect with Us
Quality Valves, Worldwide Solutions
NTVAL is dedicated to resolving your questions and guaranteeing your satisfaction with our offerings and services.